We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Craig12345uk
7 months agoExplorer | Level 3
My folders seem to be stuck syncing, but the Dropbox app is up to date (v225.4.4896).
On 28th May 2025 Dropbox automatically updated to v225.4.4896. It took many hours to sync. Dropbox icon says 'up to date' but many files and folders still show syncing (circular arrows) icon. There i...
Craig12345uk
7 months agoExplorer | Level 3
This is becoming frustrating because I have replied to the forum message but my reply + screen shots seem to have disappeared. I will try again, without any screen shots.
I logged out of Dropbox and logged back in again and I received a start-up message that there was insufficient disk space. I requested 'Synch Everything' and it indexed and synched for several hours. No improvement ~ lots of folders unsynched (back to back double arrows icon).
So, I backed up data to a spare drive and deleted about 40Gb of data off the hard drive and tried again. i.e. log out of Dropbox, reboot PC, restart Dropbox. Similar result with a start-up message that insufficient space on hard disk. "Your Dropbox account (152.5GB) is too large to fit on this computer (72.0 GB remaining). However, much of my Dropbox is already synched so 72 GB ought to be enough to synch the remainder of the folders.
Everything thing was OK before the Dropbox app update on Wed 28th May. On my 465GB SSD disk, my 192GB of Dropbox folders/files was fully synched between my hard-disk and Dropbox cloud. I had in excess if 30GB spare disk space.
I seem to be in a situation where I have to delete my Dropbox data (!) so that I have enough disk space to synch it!
Jay
Dropbox Community Moderator
7 months agoHi Craig12345uk, thanks for the detailed information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!