Forum Discussion

Craig12345uk's avatar
Craig12345uk
Explorer | Level 3
7 months ago

My folders seem to be stuck syncing, but the Dropbox app is up to date (v225.4.4896).

On 28th May 2025 Dropbox automatically updated to v225.4.4896. It took many hours to sync. Dropbox icon says 'up to date' but many files and folders still show syncing (circular arrows) icon. There i...
desktop
sync
windows
Craig12345uk's avatar
Craig12345uk
Explorer | Level 3
7 months ago

I have bought a new PC, Win 11, twice as much SSD memory 1Tb , so that the PC is not the limitation. I have the same original problem. Dropbox taskbar says that all files are up to date but Win Explorer shows folders have incomplete synch (opposing arrows) even though all files are synched (ticked green circle).

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Does this persist after refreshing your window and/or rebooting your computer Craig12345uk?

  • Craig12345uk's avatar
    Craig12345uk
    Explorer | Level 3
    7 months ago

    Yes, I rebooted the PC, with Dropbox automatically restarting, and there was no change.

    I have refreshed the Windows Explorer screen with F5. No change. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!