Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

starsktwelve's avatar
starsktwelve
New member | Level 2
3 months ago

My Google Drive upload is stuck and I can't cancel or re-upload my video.

I tried to upload a large video file from my Google Drive, and it started all fine, and i saw the loading bar progressing. But at some point i refreshed the page and the downloading popup disappeared...
Error Messages
upload
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey starsktwelve! Thanks for posting on our forum today.

Refreshing your web browser will indeed interrupt the uploading process of your files on the Dropbox website.

However, can you walk me through the exact steps you took in order to add this file to your Dropbox account? Did you try to do so via our “Import from Google Drive” feature, or via a manual upload? 

Other than that, can you send me a full screenshot of the pop-up message saying that you’re already uploading files from Google Drive? 

We’ll go from there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!