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Saz1's avatar
Saz1
Explorer | Level 4
6 months ago
Solved

My iPhone mobile app doesn't show the files I've saved on my desktop app.

That! Some of the files on my Desktop App aren't in my Dropbox app on my iPhone. Help please.
desktop
iOS
Mobile
  • Nancy's avatar
    Nancy
    6 months ago

    Hi again, Saz1! Can you go to your Start menu > Programs and restart the Dropbox app from there? 

    Can you see the Dropbox icon in your system tray after that? If yes, let me know how your files are syncing now.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Saz1, thanks for your post. 

As a first step, can you check your Dropbox account on www.dropbox.com? Can you see the same files you’ve saved on your desktop app there?

Let me know, and we’ll investigate this further.

  • Saz1's avatar
    Saz1
    Explorer | Level 4
    6 months ago

    Hi Nancy

    They aren't updating on the web based app but they are on the Desktop app. However, a lot of files can't be opened - see below please.

     

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