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Saz1's avatar
Saz1
Explorer | Level 4
6 months ago
Solved

My iPhone mobile app doesn't show the files I've saved on my desktop app.

That! Some of the files on my Desktop App aren't in my Dropbox app on my iPhone. Help please.
desktop
iOS
Mobile
  • Nancy's avatar
    Nancy
    6 months ago

    Hi again, Saz1! Can you go to your Start menu > Programs and restart the Dropbox app from there? 

    Can you see the Dropbox icon in your system tray after that? If yes, let me know how your files are syncing now.

Saz1's avatar
Saz1
Explorer | Level 4
6 months ago

No - they aren't updated either.

Also - my files are getting corrupted in the Desktop App.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    HI Saz1​, do you currently have OneDrive installed on your computer? 

    The brown box sync icons in your screenshots are related to that program, and could be affecting the Dropbox desktop application syncing process.

    Could you try quitting OneDrive, and see if you can mark those files as available offline by right clicking them and selecting that option?

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