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Saz1's avatar
Saz1
Explorer | Level 4
6 months ago
Solved

My iPhone mobile app doesn't show the files I've saved on my desktop app.

That! Some of the files on my Desktop App aren't in my Dropbox app on my iPhone. Help please.
desktop
iOS
Mobile
  • Nancy's avatar
    Nancy
    6 months ago

    Hi again, Saz1! Can you go to your Start menu > Programs and restart the Dropbox app from there? 

    Can you see the Dropbox icon in your system tray after that? If yes, let me know how your files are syncing now.

Saz1's avatar
Saz1
Explorer | Level 4
6 months ago

Hi

I've managed to stop OneDrive now in Word but not sure how to do the same for PDFs. Still getting this:

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Is the Dropbox desktop application currently running and syncing normally in the system tray?

  • Saz1's avatar
    Saz1
    Explorer | Level 4
    6 months ago

    It's not in the system tray. It used to be

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hi again, Saz1! Can you go to your Start menu > Programs and restart the Dropbox app from there? 

      Can you see the Dropbox icon in your system tray after that? If yes, let me know how your files are syncing now.

      • Saz1's avatar
        Saz1
        Explorer | Level 4
        6 months ago

        Hi Nancy

        I think this has fixed it! Many thanks - very grateful.

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