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michaelalandove's avatar
michaelalandove
Helpful | Level 5
8 months ago
Solved

My links are banned - how long do I have to wait until the ban is removed?

I get this and can't share any new links and all old shares no longer work. If there has been a copyright "complaint", shoulding Dropbox be able to tell me what the file complained about was? Anywa...
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  • Hannah's avatar
    Hannah
    8 months ago

    Hey michaelalandove, thanks for your post and sorry to hear about your issue.

    Can we send you an email, so we can take a closer look?

    Let me know.

michaelalandove's avatar
michaelalandove
Helpful | Level 5
8 months ago

Dropbox special staff identified the problematic file and I deleted it, all is good. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Awesome news, michaelalandove!

    Thanks for the heads up! If you need anything else, give us a shout, we'll be around. 🤓

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi michaelalandove​  and welcome to the Dropbox Community. I am glad to see that you are able to share files once again thanks to the help from our internal team. 

    I’m Theresa (aka your Dropbox Community Manager 😺), and you’ll probably catch me around here quite a bit 👩‍💻 I love connecting with our awesome members and hearing how Dropbox fits into your world 💙.

    If you're up for sharing, I’d love to know how you use Dropbox 💡. Whether it’s organising projects, saving memories, or something completely unique. You might just spark some helpful tips for others or even inspire fresh ideas for our team 🤗.

    Looking forward to hearing from you,

    T 😺 (Dropbox Community Manager)

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