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RamblingHen's avatar
RamblingHen
New member | Level 2
1 year ago
Solved

My Mac files aren't syncing and they all have grey cloud icons next to them

I have recently upgraded to a M3 MacBook Air (Sonoma 14.4.1), I can see all the information from my Dropbox but nothing is syncing, every folder and every file has a grey cloud next to it unless I cl...
desktop
Mac
sync
  • Nancy's avatar
    Nancy
    1 year ago

    Thanks for clarifying, and thanks for the screenshot!

     

    It looks like your files/folders have been set as online-only (for more info, you can click here). 

     

    If you select all of them and right click, do you see an option to make them available offline? If yes, this should download them to your hard drive once again, so that you can open them afterwards.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for clarifying, and thanks for the screenshot!

 

It looks like your files/folders have been set as online-only (for more info, you can click here). 

 

If you select all of them and right click, do you see an option to make them available offline? If yes, this should download them to your hard drive once again, so that you can open them afterwards.

RamblingHen's avatar
RamblingHen
New member | Level 2
1 year ago

Hooray! This worked - thank you so much for your help!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    My pleasure, RamblingHen! Give me a nudge, if you need something else.

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