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Forum Discussion
My MacBook is changing my .jpg files to .heic
how can i fix this . my macbook is changing my older jpgs , stored on dropbox to heic. the photos are old and were taken on an android. i want to use them on my pc, i need to stop this happening its a mess.
my new iphone is set not to save to heic but it happens for them too.
5 Replies
- Hannah
Dropbox Community Moderator
Hey susankeogh, thanks for reaching out to us.
How were the images originally uploaded to your Dropbox? Through the camera uploads feature?
Since this isn't Dropbox that's making this change, I looked it up and found this article, can you take a look to see if it helps?
Let me know if you have any questions.
thankyou , i spotted that answer before.
i have been using these photos on my macbook in photoshop etc. on pcs in college and ipad over the last couple years. they were taken with sony camera, huawei phone, iphone and ipad. all were jpgs.
when i started organising dropbox this week using my macbook i noticed the moved files appearing with the new extensions. only solution i can get is to start changing every file back to jpg again myself when i want to use them. surely apple cant just start changing my old files without asking?
Susan
- Jay
Hi susankeogh, could you clarify why you believe Dropbox is changing the file extensions?
Is this only occurring the in the Dropbox folder? How are you 'organizing' the files exactly? Are you moving them to different folders, or using an image app to make changes to them?
- Hi,
I didn’t think Dropbox was changing the files, I believe it is my MacBook somehow , even though I don’t actually download the files. I have been creating new folders in dropbox and moving photos from my camera uploads folder, in dropbox, into them so I can find stuff again. Then I notice they were no longer jpgs. But online research mentioned dropbox could possibly prevent this happening, like on my iPhone I can tell it not to convert to heic before uploading. From research the ones that changed have to be chosen and changed back to jpg by me in some way. - Jay
This article refers to the heic file format, and how to convert images from heic during the automatic camera upload feature. Would this be useful for your purposes?
