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Leo24's avatar
Leo24
Explorer | Level 3
6 years ago
Solved

My photos are not changing to jpg format when uploading them to Dropbox from my iOS device.

For the Dropbox version IOS app 208.2.12 there is a bug that needs to be fixed and updated.  I am using an iPad Pro 11" first generation. I am an ebay Powerseller.  When taking pictures of my purses ...
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  • Daphne's avatar
    Daphne
    6 years ago

    Hi Leo24, I hope you're having a good week so far!

     

    The setting in the Dropbox app is for when you upload photos through automatic camera uploads. Are you perhaps uploading the photos manually?

     

    Perhaps I can suggest changing the format through your Camera settings with the steps outlined here.

     

    Let me know if this helps - thanks!

jennypr027's avatar
jennypr027
New member | Level 2
8 months ago

I've encountered a similar issue with the Dropbox iOS app version 208.2.12 on my iPad Pro 11" (first generation). Specifically, when uploading photos of certain items, such as designer purses, the images remain in the HEIC format, whereas other photos, like those of my Bengal cats or medical bills, are correctly recognized as JPG or PNG formats.

At Choice Point Health, we understand the importance of seamless digital processes, especially when dealing with sensitive information like medical records. Ensuring your images are in the correct format is crucial for efficient handling.

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