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myguymo's avatar
myguymo
New member | Level 1
8 months ago
Solved

My shared links can't be viewed properly (the content isn't showing).

Hello team,

When I click on the 'share' button on a folder to generate a link, and then view the link, I can't view the database properly. This persists on all browsers, and devices including mobile. Find attached an image. 

  • Hi Everyone,

    This issue has been resolved! All folder previews should be back in working order. Please let us know if you're still experiencing any difficulties with folder previews.

8 Replies

  • Patreon_JuanpiAMVs's avatar
    Patreon_JuanpiAMVs
    New member | Level 1
    8 months ago

    I have the same problem! Using other devices or browsers does not work. The problem is with DropBox

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey myguymo and Patreon_JuanpiAMVs! Thanks for reporting this here. 

    Out of curiosity, is this happening for a specific folder on your account (for which you’ve created this shared link)? Have you generated shared links for other folders and you see the same thing?

    Have you both tried an incognito window?

    Let me know.

  • Patreon_JuanpiAMVs's avatar
    Patreon_JuanpiAMVs
    New member | Level 1
    8 months ago

    Hi Nancy Yes, I have tried incognito mode and using various browsers, also on phone, same problem.
    It happens to me in all folders

  • hakkaiX's avatar
    hakkaiX
    New member | Level 1
    8 months ago

    I have the same issue! For all folders, the issue exists in incognito mode, on any browsers (Chrome, Brave). It is not worked for old folders and new ones. 

  • myguymo's avatar
    myguymo
    New member | Level 1
    8 months ago

    Hey, thanks for the quick message. I've tried creating shared links with all folders and the issue persists on all devices including incognito mode.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi Everybody

    Thanks for bringing this to our attention. I've flagged this with our engineering team for further investigation and I'll provide an update here when I have more information to share.

    Ben

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi Everyone,

    As we continue to investigate, we've discovered that refreshing multiple times can cause shared links to properly load. This is only a workaround that may allow you to view your files while we look into a proper fix.

    Thanks,

    Ben

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi Everyone,

    This issue has been resolved! All folder previews should be back in working order. Please let us know if you're still experiencing any difficulties with folder previews.

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