Forum Discussion

madmick's avatar
madmick
Explorer | Level 4
2 days ago

My Windows desktop app can't sync 19 files (I'm asked to give permission for access).

Device Lenovo desktop) Operating System/Browser (if using the web) Windows 11 automatically updated, Chrome Browser also updated automatically Dropbox App Version/Browser Version 238.4.6305 upda...
desktop
Error Messages
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 days ago

Welcome back to our forum, madmick! Hope you’re doing great. 

Have you tried to drag one or two of these files out of your local Dropbox folder, wait for the app to sync the update, and then add them back in? 

Do they sync if you do this, or is the Dropbox app still stuck syncing 19 files?

Let me know.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions