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New Files Not Downloaded Locally (Mac)
Starting last week when dropbox automatically moved the dropbox location on my mac I have an IFTTT script that places a file in my dropbox That file stopped getting downloaded to my local folder ...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi MC58, are you able to right click the Dropbox folder and choose the option for 'Make available offline' so that they download to your computer?
Thanks for your question. I have to "right click" each file, chose make available online, in order to get my files back on my HD--and often I have to go through this process more than once. Perhaps my Dropbox simply can't keep up. It's a long, painful process--working sometimes, and not at other times.
Right now, my new hassle is with my apple music (formerly known as iTunes). I have purchased 1000s of songs, organized in playlists. Ever since I "upgraded" the dropbox version, I have not been able to open and use the mac music app on my laptop. Usually, when I open it the beachball just spins. Sometimes, it tells me to choose a different library (which I have tried). But sometimes, it works--for a few minutes. When it cuts off, I look at the the music libraries, and for some reason, dropbox's cloud icon appears. I say "appears," because minutes earlier it was not there. I suspect that Dropbox keeps modifying the library, and that is mucking things up. Any suggestions?
My photos are gone on my Mac. I get a statement saying that the photo library is in Dropbox. I assume I just need to wait long time for the photos to be downloaded.
Can you please help me with the following issues? It has been a disaster since "upgrading" to the new Ventura version of Dropbox.
1) Dropbox still has not "put back" files on my HD, even though I have clicked the download cloud and clicked the file for "online available." In order to get Dropbox to syc, I paused it and then immediately resume: it says about it is syncing about 100K files, 144.5GB. And then when I check a few seconds later, it says, “your files are up to date, and no sycing. Why is that?
2) Relatedly (I suspect), I cannot get the photos app to work on my mac. When I try to open it, I am told "the photo library is in dropbox and it needs to be downloaded;” yet when I go to the photo file on my mac, there is a “clock” download icon, suggesting that it is trying to download the library.
Those are the current issues that I am working on.
When I agreed to download the new dropbox version for Ventura, a message did say--happily!--that the location of my dropbox was going to be moved on my local computer. I thought that was a simply process. If I knew that dropbox was essentially going to remove all my photos, music, and docs, put them in the cloud, and then (attempt) to download everything back again in a new location, I never would have agreed to the new version. That's bound to cause multiple problems with multiple apps.
Thank you for your help.
- Hannah
Thanks for the additional info and your feedback here, MC58.
Rest assured that your comments are passed along to our team.
Regarding your photos library, I'm afraid that it's no longer supported on Dropbox; this is one of the expected changes after the update and you can read more about it here.
As for your files being online-only, I understand that you need to right-click each file to make it available offline, but you should also be able to make entire folders available offline and the Dropbox folder itself as well, the same way; does that not work for you?
What happens when you right-click an entire folder and choose to make it available offline?
Thank you for your reply. I finally got a large selection of file downloaded locally. It took about 5 hours.
I am continuing to have problems with two apps that had worked flawlessly before I transitioned to the new version of Dropbox for Ventura: mac music and mac photos (which, honestly, are quite important, right?)
1) Immediately after I "transitioned," my mac music is not working. The music libraries all seem to have been corrupted. Is Dropbox aware of this, and is there anything that can be done about it, or are my 1000s of songs just lost?
2) 1) Immediately after I "transitioned," my mac photos will not work at all. Dropbox tells me that the photo libraries are local and not in the cloud, but--as I showed you in the last screen shot--my HD shows the "clock" for the partial download, as if it is still trying to download (but it never budges, that is, it never completes the download). Which is it? Is my photos library in the Dropbox cloud or on my HD or somewhere in b/n?
Thank you.
OK, I got mac photos to work by taking the photo library out of the dropbox file. So, that is fixed.
I still cannot get mac music to work. I get a message saying that the song cannot be located, I then choose my music library (some copies say "damaged" now that I upgraded to the new version of dropbox), but the song still will not play--I get the same message (choose its location). So I am wondering: IF I MOVE MY MUSIC LIBRARY OUT OF DROPBOX, WILL IT THEN WORK? I'm hesitant to do this, because it means I then have no backup for $1000s worth of music. But is it possible that dropbox is no longer supporting mac music???
