Forum Discussion

Uhnnohn's avatar
Uhnnohn
New member | Level 2
4 years ago

New Files Not Downloaded Locally (Mac)

Starting last week when dropbox automatically moved the dropbox location on my mac I have an IFTTT script that places a file in my dropbox That file stopped getting downloaded to my local folder ...
desktop
Mac
sync
MC58's avatar
MC58
Explorer | Level 3
3 years ago

OK, I got mac photos to work by taking the photo library out of the dropbox file. So, that is fixed.

 

I still cannot get mac music to work. I get a message saying that the song cannot be located, I then choose my music library (some copies say "damaged" now that I upgraded to the new version of dropbox), but the song still will not play--I get the same message (choose its location). So I am wondering: IF I MOVE MY MUSIC LIBRARY OUT OF DROPBOX, WILL IT THEN WORK? I'm hesitant to do this, because it means I then have no backup for $1000s worth of music. But is it possible that dropbox is no longer supporting mac music???

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi MC58, could you clarify how you first synced your music folder to Dropbox? Did you copy or move it to your Dropbox folder while the desktop app was running or did you back it up to Dropbox using the Backup feature? 

 

Do you see those files on our website? If so, can you preview them normally there?

 

Can you maybe send us a screenshot of the exact error you're getting when trying to play those files?

  • MC58's avatar
    MC58
    Explorer | Level 3
    3 years ago

    Megan, I appreciate your help. Honestly, I can't remember how I first backup up my music files to dropbox. My guess is I simply moved the files to dropbox, and perhaps put an alias so that apple music could find them. It was a long time ago.

     

    Anyway, I went to my external HD, restored a bunch of music libraries with Time Machine, and then for a few days kept opening different music libraries. Most didn't work, or only partially worked (eg, not all the songs were there). Finally, I found one that worked pretty well, and then manually restored the 40 or 50 remaining songs that were still missing.

     

    So, in general, all is well: my apple photos are working and my apple music is working. I will say, it's "cost" me about 20 hours of work. I have another mac computer with dropbox running Ventura, and needless to say, I will not be "upgrading" to the newest dropbox. I hope dropbox won't "make me" do it before they fix the bugs in the current version. Apple's iCloud is starting to look good to me. 

     

    But I do appreciate your help. 

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