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Forum Discussion

beyon's avatar
beyon
Explorer | Level 3
2 years ago
Solved

No "Make available offline" option for my files

hi everyone   I used dropbox at work and now got it for me privately.  But I do not see the option "make available offline". I already reinstalled the app, but it still diesn't work. I'm on m...
desktop
Dropbox Plus
Mac
sync
  • Nancy's avatar
    Nancy
    2 years ago

    Hi from me as well, beyon! The option to make your files online-only is currently only available if you’re on a paid subscription, or if you install the Dropbox for macOS on File Provider update, like Megan mentioned above.

beyon's avatar
beyon
Explorer | Level 3
2 years ago

They appear as usual.

Everything looks normal and behaves normal. I'm not new to dropbox, I use it since couple years at work. 

Is this not a known issue?

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi beyon, is it safe to guess that you're also using a Dropbox Basic plan on your end? 

 

In order for you to be able to make your files online-only, you need to either update to the latest version of Dropbox for macOS on File Provider. 

 

Or, if you’re on Dropbox Basic and you’d like to save storage space on your device, you can use selective sync. Or, upgrade your account.

  • beyon's avatar
    beyon
    Explorer | Level 3
    2 years ago

    Yes, I use only the basic plan.

    Is this feature not available with the basic plan?

    I had a lot of issues with my current provider. So I wanted to check first, if those issues would be solved with dropbox. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me as well, beyon! The option to make your files online-only is currently only available if you’re on a paid subscription, or if you install the Dropbox for macOS on File Provider update, like Megan mentioned above.

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