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dumbquestion's avatar
dumbquestion
Explorer | Level 3
3 years ago

Not able to share a folder?

I am not able to share a folder but am only able to copy it and I don't understand why. Any suggestions out there?
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, dumbquestion.

 

When you get a chance, can you send us a screenshot of what you see when you try to share the folder?

 

Just make sure to hide any personal info on the screenshot.

dumbquestion's avatar
dumbquestion
Explorer | Level 3
3 years ago

sorry for the delay. i responded to your replay via email and the message was kicked back. Here is a screenshot of what I see when trying to share that folder. Other folders, I was simply able to share with Dropbox. Thank you for your help.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Out of interest dumbquestion what IS the folder? 

     

    If its a Dropbox created one (Vault, Camera Upload, File Requests) it isnt possible to share it

    • dumbquestion's avatar
      dumbquestion
      Explorer | Level 3
      3 years ago
      I believe it is just simply a folder on our computer for a check writing program. Have used dropbox for many years and this is the first time I have encountered this issue. I’m sure it is something that I am doing wrong, but I cannot figure it out.
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 years ago
        dumbquestion wrote:
        I believe it is just simply a folder on our computer for a check writing program.

        Is the folder located inside your Dropbox folder? Typically you would get only the Send a Copy option when you're clicking on a file or folder that's not located within the Dropbox folder. In order to share files using Dropbox, they need to be in your Dropbox folder.

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