Forum Discussion

manfred91's avatar
manfred91
Explorer | Level 3
2 years ago

Number of files syncing keeps changing

When I click on my mac the dropbox icon on the top menu bar, I can see a message saying "Syncing xxx files" and Size and time.   What does that mean? It is constantly changing. Saying 8000 files ...
desktop
Mac
sync
manfred91's avatar
manfred91
Explorer | Level 3
2 years ago

Hi, isn't there documentation about what dropbox is doing when it is syncing and a log file about which files have been touched, synced, deleted at which time ...

Perfect would be a monitor of course. But somehow the situation is that it isn't easy explainable what this line in the pull down menu is saying. Why is the number of files going up and down, why is the size going up and down and the estimated time going up and down. And there wasn't any activity on the computer and I am only watching this behavior -   only for files in the Documents folder - no system files involved. This isn't something which is new this is a constant thing.

 

So my questions are:

- is there a monitor function showing what is going on?

- is there a log file?

- is there proper documentation?

 

I do not want to post pictures of my screen and have some guesswork what could that mean.

 

Since no one has pointed out to me where I could find answers to the simple questions above, I assume there isn't a chance to do a proper investigation.

 

Thanks.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey manfred91, the sync status can be found on your Dropbox.

 

Instead of clicking on the icon, try hovering over it; that should give you a bit more info as to which files are downloading, uploading, indexing etc.

 

Can you send us a screenshot of what you see there?

  • DrJSL's avatar
    DrJSL
    New member | Level 2
    2 years ago
    Hi there. I am experiencing the same issue right now. Seems like ALL the files in my DropBox suddenly have to download and sync again. No major changes made to files, root folders, online/offline or syncing preferences. The total number of files being synced keeps going up and down, with time remaining varying between hours and days. Will appreciate some advice.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sorry to hear about this, DrJSL. Can you send me a screenshot of the current syncing status of your Dropbox app and also clarify its app version?

       

      Was there any kind of other update on Dropbox/your OS before the resync started?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!