Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Brian39's avatar
Brian39
Helpful | Level 6
10 months ago
Solved

One desktop machine isn't syncing to Dropbox any more, why?

I have two desktops and a notebook connected to Dropbox.  One desktop and and notebook connect consistently and is kept up to date on what ever is happening on the other.  One desktop has connected in the past but is no longer doing so.  Although I have it 'on' in startup, it doesn't start on startup.  No Dropbox icon appears in the taskbar and the files are not updated in the desktop folders although they are present and correct online.  I'd be grateful if  someone could tell me, in easy to understand language, how I can ensure that my inconsistent device connects all the time.

Best wishes

Brian

 

 

desktop
sync
  • Jay's avatar
    Jay
    10 months ago

    Hi Brian39, thanks for bringing this to our attention.

     

    What OS are you running on that machine?

     

    Could you trying reinstalling the Dropbox desktop application, without uninstalling it first, by using this link to see if this helps?

     

    Keep me updated with any progress!

3 Replies

Sort By
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Brian39, thanks for bringing this to our attention.

     

    What OS are you running on that machine?

     

    Could you trying reinstalling the Dropbox desktop application, without uninstalling it first, by using this link to see if this helps?

     

    Keep me updated with any progress!

    • Brian39's avatar
      Brian39
      Helpful | Level 6
      10 months ago

      Very many thanks, Jay.  reinstalling did the job.

       

      Best wishes

      Brian

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Glad to hear that this helped, enjoy your weekend!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!