Forum Discussion

Brian39's avatar
Brian39
Helpful | Level 6
2 years ago
Solved

One desktop machine isn't syncing to Dropbox any more, why?

I have two desktops and a notebook connected to Dropbox.  One desktop and and notebook connect consistently and is kept up to date on what ever is happening on the other.  One desktop has connected i...
desktop
sync
  • Jay's avatar
    Jay
    2 years ago

    Hi Brian39, thanks for bringing this to our attention.

     

    What OS are you running on that machine?

     

    Could you trying reinstalling the Dropbox desktop application, without uninstalling it first, by using this link to see if this helps?

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Brian39, thanks for bringing this to our attention.

 

What OS are you running on that machine?

 

Could you trying reinstalling the Dropbox desktop application, without uninstalling it first, by using this link to see if this helps?

 

Keep me updated with any progress!

Brian39's avatar
Brian39
Helpful | Level 6
2 years ago

Very many thanks, Jay.  reinstalling did the job.

 

Best wishes

Brian

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear that this helped, enjoy your weekend!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!