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One of my Mac devices doesn't sync content from my Dropbox folder online.
This subject line has come up before, but my problem is not caused by filenaming errors.
I have dropbox on four computers; everything syncs fine except on one laptop: the laptop will update files that are edited on other machines, but anything I edit on the laptop will not sync to the desktop machines. This includes file edits, moving files/folders around and folder/file renaming. None of the relevant files are shared with other people, only with my account.
I've checked everything to do with firewalls and permissions, all of which are as they should be, reinstalled dropbox, logged out and in, restarted computer and updated operating systems. There is plenty of space in the Dropbox Pro account and on the laptop hard drive (and the hard drives of all other machines). All machines are running MacOs Ventura 13.7.4. All are correctly connected to the internet and have LAN sync enabled.
Some of the sync icons on the laptop show the blue active circle, but those are files that are updating from the other machines. Some files on the laptop have the red x and I cannot get them to upload to the cloud. I have tried making all the files offline only, to force them to sync to the cloud, but those that do show the cloud icon, are still not updating to the other machines. I have tried making the entire dropbox on this computer 'offline only', but still none of the files are updating/uploading.
There are no error messages, but the activity monitor seems to be permanently 'updating files'; only a few MB, but even leaving it chunking along overnight does not clear the updating queue.
14 Replies
There is definitely something different happening. A lot of the files that had cloud icons now have blue update icons. There are no red-x icons at the moment. The sync message says 2,009 files now, but sitll 62MB. I have tried previously moving folders and files out of the dropbox for 24 hours and putting them back, but they still don't sync.
Files that I haven't accessed for months are trying to update. There are only three items in the activity list on the laptop, but hundreds on the computer. One of the items that has apparently updated today (on the laptop) is wrong: the activity list says I renamed the file 3 hours ago, but I haven't been near it for weeks. Yes, the computers have the correct dates and times on them!
- Jay
Dropbox Community Moderator
Hi Julia C.16, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
I was about to drop you a note to say that something appears to be happening -- I had a 'conflicted copy' from the Laptop appear on my computer, which makes me wonder if all those blue cirecles are dropbox trying to catch up wtih itself. I've deleted the conflicted copy on the computer version, as it's an old one, but that hasn't gone through to the laptop yet. I wondered: is there a way of signing out, deleting all the files from my laptop, then signing in so that Dropbox has to rebuild itself completely? I'll make contact with your support team. Thank you for your efforts!
