Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

scotthatton's avatar
scotthatton
New member | Level 2
1 year ago

Online-only files are being redownloaded again

Let's presume I wish to save space on my PC by making a file online only. I I'll show the steps.   1 - I create a brand new video file. This isn't a small file - 3Gb or so 2 - I move it into ...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi scotthatton, thanks for bringing this to our attention.

 

If the file is being redownloaded, then it could be that an app or service is requesting access to the files in that folder.

 

Could you try quitting all open apps and services and see if the issue is repeated?

 

This will help me to assist further!

scotthatton's avatar
scotthatton
New member | Level 2
1 year ago

The only program I have open at that point is the standard Windows File Explorer

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    So, you don't have any other programs running in the system tray like security or antivirus software?

    • scotthatton's avatar
      scotthatton
      New member | Level 2
      1 year ago

      I have Bitdefender open constantly but once a file is online only, it wouldn't be physically there to scan by an anti-virus program

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Yes, but an antivirus program can start a scan, or request details for the Dropbox folder, and the Dropbox desktop app would detect the request and then download the file. 

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions