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scotthatton's avatar
scotthatton
New member | Level 2
2 years ago

Online-only files are being redownloaded again

Let's presume I wish to save space on my PC by making a file online only. I I'll show the steps.   1 - I create a brand new video file. This isn't a small file - 3Gb or so 2 - I move it into ...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Yes, but an antivirus program can start a scan, or request details for the Dropbox folder, and the Dropbox desktop app would detect the request and then download the file. 

scotthatton's avatar
scotthatton
New member | Level 2
2 years ago

Is the solution then to disable my anti-virus?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'd recommend disabling it temporarily to see if this is what is causing the file to return from being online-only.

     

    Otherwise, there is another app or service that, when you run it, requests the file or folder to be downloaded.

    • scotthatton's avatar
      scotthatton
      New member | Level 2
      2 years ago

      I have turned Bitdefender off for an hour and the problem remains. BTW I also updated the Dropbox software for Windows

       

      It seems to be the act of going into a directory with many online files. Once I access the directory, a set of random files download themselves

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey scotthatton, sorry to jump in here.

         

        Can you hover over the Dropbox icon in your system tray and let me know the sync status and version of the Dropbox app?

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