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Os X 10.13 High Sierra & Smart Sync
There's a lot of posts about possible issues with OS X High Sierra and Smart Sync.
We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropbox confirm what the status of Smart Sync with 10.13 is, we can't upgrade our system software unless Dropbox will work...
Cheers
Duan
Apple recommended something I should have thought of... Safe mode.
I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):
sudo spctl --master-disable
I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.
The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.
Issue seems resolved.
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Jane,
I too have contacted the official support but the support person knew nothing of this issue and asked me to try various things such as installing. I eventually gave up because she really couldn't help and seem to understand the issue which is why i turned to the forum.
My ticket info is: Ticket #7562661
We too are seeing the same exact problems. We are now in High Sierra 10.13.3 using Dropbox app v43.4.50. Problems still persist with Smart Sync and sycronization. I believe there are screenshots to this discussion you can reference.
- Is this happening while using VNC to remote into the machines or is it also happening when sitting at the keyboard?
In my case I was using VNC with all of the machines. - It's as soon as you install it. Even on a freshly built machine.
- and it's not while connected to any remote service such as VNC.
YES! We know about the VNC problem. Found that out the HARD WAY! But yes, problem is when the app asks you to enable in System Preferences, and nothing is there to enable. Per Screenshot:
- I am also having this issue. Running 10.13.3 on macs (and I manage 80 of them!) with Dropbox v44.3.52
On several machines I've wiped the harddrive and reinstalled high-sierra and then downloaded fresh versions of Dropbox. This is unacceptable. Please fix. - Jane
Dropbox Staff
As with Karla, I manage a fleet of 30 MBP/iMacs and we are seeing this issue on fresh installs.
* High Sierra 10.13.3
* Dropbox app v43.4.52
It's really not acceptable to be not providing some prominent advice and acknowledgement of the issue *directly* from Dropbox.
- Sanchez
Dropbox Community Moderator
