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duanstokes's avatar
duanstokes
Explorer | Level 3
9 years ago
Solved

Os X 10.13 High Sierra & Smart Sync

There's a lot of posts about possible issues with OS X High Sierra and Smart Sync.  We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
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  • Brian B.39's avatar
    Brian B.39
    9 years ago

    Apple recommended something I should have thought of... Safe mode.

     

    I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):

    sudo spctl --master-disable

    I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.

    The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.

     

    Issue seems resolved.

  • Ross_S's avatar
    Ross_S
    8 years ago
    Hi monaronyc and others,

    The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.

    I hope to be in touch with an update shortly.

    Many thanks for highlighting.
KarlaWebster's avatar
KarlaWebster
New member | Level 2
8 years ago
I am also having this issue. Running 10.13.3 on macs (and I manage 80 of them!) with Dropbox v44.3.52
On several machines I've wiped the harddrive and reinstalled high-sierra and then downloaded fresh versions of Dropbox. This is unacceptable. Please fix.
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Thanks for keeping me updated here! 
 
- ibizwu: As your previous ticket was automatically closed, I’ve made sure to create a new support request on our system on your behalf, so as to look into the matter together.
 
At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure to send that again? 
 
- monaronyc &  KarlaWebster: You may keep in mind that this thread is currently actively monitored by Ross S., who is a product expert, when it comes to the desktop application functionality. I’d happily work on a specific example with you (& send your requests to a more specialized team member if necessary) though through our Official Support system if you let me know a ticket ID here. 
 
Again, I appreciate your patience during our investigation & I’m looking forward to hearing back from you on this discussion!  

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