Forum Discussion

Mikeb365's avatar
Mikeb365
Explorer | Level 3
2 years ago

PDF E-mail attachments attaching as HTML instead of PDF

Just wondering if anyone has encountered this issue. I'm using a Samsung smartphone & tablet. When using Samsung mail and attaching a pdf file from Dropbox, it will attach as an html file. It only ha...
Mobile
upload
Mikeb365's avatar
Mikeb365
Explorer | Level 3
2 years ago
Hi Megan,
You are absolutely correct.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, Mikeb365! Besides “Create link”, do you see another option to attach your files as they are instead? You can also upload a screenshot of what you see here, so that we can have a visual.

  • Mikeb365's avatar
    Mikeb365
    Explorer | Level 3
    2 years ago

    Here you go Megan. Creating link quickly appears, then an HTML link is added to the e-mail. I hope this helps. It does not give me any options, just creates the link.

     

    Mike

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Mikeb365, could you attach a screenshot showing exactly what you're tapping when attaching the file and what options you see?

      • Mikeb365's avatar
        Mikeb365
        Explorer | Level 3
        2 years ago

        Hi Jay,

        Here are the steps:

        1: open an e-mail and click the paperclip for attachments. Add the appropriate file, usually a pdf or jpg.

        2: This box come up momentarily indicating that it is creating a link

        3: The file is added as an HTML file.

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!