Forum Discussion

Beak's avatar
Beak
New member | Level 1
12 months ago
Solved

People asked to create account when viewing my files

If I send a link to one of my folders and the person via the link is taken to the opening page, they find they are confronted with a banner asking them to creat an account. One can clic outside of th...
Shared Files
Shared Folders
  • Jay's avatar
    Jay
    14 hours ago

    Hi MVJump, it looks like you've both shared the file (as it says 'Unshare file' at the bottom), and created a shared link to the file. 

    If you share a file directly to a user, they would require a Dropbox account to view the file.

    Instead of sharing the file directly to users via their email address, could you copy the shared link from the second image, and then email that link to the people you want to view the file?

    Keep me updated with any progress!

MVJump's avatar
MVJump
New member | Level 2
17 hours ago

I'm having the same problem. I shared a view-only PDF file as a test to my nonwork email because our clients were having problems. I received a popup requiring me to create a new account or log in and did NOT have the option to click off the popup. I was forced to create an account to see the file. This is not acceptable for sharing work with clients.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
16 hours ago
MVJump wrote:

I shared a view-only PDF file ... I received a popup requiring me to create a new account or log in and did NOT have the option to click off the popup.

Can you provide a screenshot showing the settings for the link in question? And another of the full popup that you received? Mask any private information such as names or emails, if any are visible.

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