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Beak's avatar
Beak
New member | Level 1
12 months ago
Solved

People asked to create account when viewing my files

If I send a link to one of my folders and the person via the link is taken to the opening page, they find they are confronted with a banner asking them to creat an account. One can clic outside of th...
Shared Files
Shared Folders
  • Jay's avatar
    Jay
    8 hours ago

    Hi MVJump, it looks like you've both shared the file (as it says 'Unshare file' at the bottom), and created a shared link to the file. 

    If you share a file directly to a user, they would require a Dropbox account to view the file.

    Instead of sharing the file directly to users via their email address, could you copy the shared link from the second image, and then email that link to the people you want to view the file?

    Keep me updated with any progress!

MVJump's avatar
MVJump
New member | Level 2
6 hours ago

Thanks, Jay! That made all the difference. It's confusing though, because the button says "Share" and it's far bigger on the page than "Copy link."

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 hours ago

No worries, I'm glad to see that this helped out.

We appreciate the feedback about the size of the Share button, and we take all comments into consideration when improving the Dropbox site and services.

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