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Permissions Error when trying to remove my access from a shared folder I don't own
My basic account has a permissions error. I need someone from Dropbox to look at the backend of the account. Is there any employees of Dropbox that monitors this forum? Failing that, is there a way t...
Hi permissions, keep in mind that I am here to help as much as I possibly can, and I will continue to do so.
However, you keep mentioning that you came across a permission error, but I haven't been able to see it on any of the screenshots. It'd be important for me to have visual of this.
Have you tried using another browser, to check if you notice the same behavior there?
Also, in your latest screenshot, you're looking at the wrong place. Have you followed these steps?
- Sign in to dropbox.com.
- Hover over the name of the folder you'd like to permanently remove and click the share icon (rectangle with an up arrow).
- Click [x] people have access.
- Click the dropdown next to your name.
- Click Remove my access.
permissions wrote:Thanks for the reply. I'm not seeing the option when I choose the 'Share' button. ...
Hmm... i.e. you can't see "Who can access" As a result of the button push??? 🤷 If so, I can't say anything more.
Add: Another place where you can try the same is your shared folders list. Find your folder (philip & Tina) there and choose "Remove from Dropbox" from ellipsis menu associated with the folder.
Hope this way is easier to you.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey permissions, do you know which one exactly is the shared folder?
Like Здравко suggested, you might be looking at the wrong folder.
For example, you might be looking at a subfolder, instead of the parent folder, which might be the one shared, or vice versa.
Do you see the shared folder in question here?
Hello,
I thought I answered that in the reply to that user.
I am looking at the top level folder. The ability to alter the permission on that folder is not present. Since you appear to be an employee of Dropbox would you be able to either:
1. Look into the permissions on the user account.
2. Escalate to someone that can.
If it's easier (and it's starting to appear that way) then I can simply delete the account.
- Megan
Hey permissions, I'm here to help in any way possible, and I definitely appreciate your patience.
However, in order for us to be able to help, we'd need to have a full visual of what is happening on your end too.
Would you be able to send me a few screenshots, showing the steps you take on your end, when trying to remove the folder and what you see there? That'll help us identify where the process hinders.
I've already done that. It doesn't really achieve anything that hasn't already been said.
If you read the rest of the thread then it will probably be helpful.
At the risk of continually repeating myself, I actually need someone to look at the permissions on the user account.
If you can't do that then can you please escalate it to someone who can.
If you guys don't actually want to escalate this then that's fine, just stop replying and I'll delete the account and then we're all happy.
- Megan
Hi permissions, keep in mind that I am here to help as much as I possibly can, and I will continue to do so.
However, you keep mentioning that you came across a permission error, but I haven't been able to see it on any of the screenshots. It'd be important for me to have visual of this.
Have you tried using another browser, to check if you notice the same behavior there?
Also, in your latest screenshot, you're looking at the wrong place. Have you followed these steps?
- Sign in to dropbox.com.
- Hover over the name of the folder you'd like to permanently remove and click the share icon (rectangle with an up arrow).
- Click [x] people have access.
- Click the dropdown next to your name.
- Click Remove my access.
