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Heather11's avatar
Heather11
Helpful | Level 6
3 years ago

Photo Library not reachable on MacOS after Dropbox sync

I recently synced dropbox for MacOS and now my Photos Library is no longer working. I preferred Dropbox over iCloud for a few reasons, but using the Photos Library on my MacBook is essential for me. ...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Since the photo library needs to be moved, have you physically tried dragging the library to a folder outside of Dropbox?

Lb00's avatar
Lb00
New member | Level 2
3 years ago

I’m having a similar problem. Once Dropbox took my photo library my photos app on the mac stopped working.  I’ve spent three hours with three different apple support techs and everything we try comes back to Dropbox being the problem. How can I stop Dropbox from syncing my photos? I want to just leave them on the computer.  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Lb00, did you try the steps in my previous post above to see if this helps?

  • Lb00's avatar
    Lb00
    New member | Level 2
    3 years ago

    I just spent two hours on the phone with apple support in one ear and Dropbox chat on my screen. (Previously I had spent four hours with two different apple support people trying to figure out why photos wouldn’t open).  But this support person figured out that problem was Dropbox. When Dropbox backs up photos, then the photos app won’t open. I wasn’t able to disable the Dropbox backup because (apparently) I clicked on an email giving Dropbox permission to back up my system while I was on a computer at work (not my home computer).  I have a temporary fix for the moment until I can disentangle myself from Dropbox back ups totally.  (We put the photo library in Movies). 

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