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NMDenise's avatar
NMDenise
Explorer | Level 4
3 years ago
Solved

Photos not syncing from my mobile to Dropbox

Not sure if I picked the right board.  Here is my issue.  Photos taken on my iPhone are synced to my PC.  The photos show up in my camera uploads in Dropbox.  But when I try to attach some photos fro...
Camera uploads
Dropbox Basic
Mobile
sync
  • Jay's avatar
    Jay
    3 years ago

    Seeing as the issue is with the Facebook site, we're not really able to assist further, since the files are visible in the Dropbox folder normally. 

     

    I'd recommend contacting them for further assistance on this matter. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you attach a screenshot showing what you see when trying to attach images?

NMDenise's avatar
NMDenise
Explorer | Level 4
3 years ago

Not sure exactly what you want a screenshot of.  This shows where I click in Marketplace to attach photos and I go into Dropbox/camera uploads.  But the pictures I wanted are not in there.  But when I open Dropbox from my Desktop they are in there.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot, Denise.

     

    Could it be that this window has a filter that shows only specific file types? For example, only .jpg or only .png files?

     

    Can you click on the drop down arrow next to the "file name" box, to make sure that all files are shown?

    • NMDenise's avatar
      NMDenise
      Explorer | Level 4
      3 years ago

      Even changing it to All Files they are not showing up.  This is so strange!

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        This may not be related to Dropbox, but more for what Facebook can accept as an image. 

         

        Just for clarification, the images aren't showing any file extensions, so we can't confirm what type of file they are, even though they have thumbnails

         

        Could you try showing the file extensions on your machine, and see if the images are JPG or PNG images, or another type of file?

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