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pauli's avatar
pauli
Helpful | Level 5
7 years ago
Solved

Photos stopped uploading for no reason

I was uploading photos to my Dropbox folder on my iMac and suddenly I could not upload any more.  There was no warning.  My Dropbox folder's size is 608 MB. Does anyone have any idea what may be wrong?

Thanks!

sync
upload
  • pauli's avatar
    pauli
    7 years ago

    Hi, Lusil.  I did try uploading individual photos.  No go.

    Then a few days later this problem seems to have resolved itself.  I have no idea what changed, but now I can upload photos again.  :)

8 Replies

  • pauli's avatar
    pauli
    Helpful | Level 5
    7 years ago

    I am dragging and dropping photos from Photos on my iMac to a Dropbox folder.  My account is well under quota.

    I have some shared folders.  Could this have to do with how shared folders are counted against my quota? I am not getting any errors.

  • Luffy's avatar
    Luffy
    Experienced | Level 11
    7 years ago

    Also, pauli, are you actively running the desktop app? What does it say if you hover your mouse over it?

  • pauli's avatar
    pauli
    Helpful | Level 5
    7 years ago

    I am running the desktop app.  When I hover the mouse over the icon it says: Dropbox 53.4.67 Up to date.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there pauli, I just wanted to add my two cents on this and ask if you’ve you tried moving these files into the Dropbox folder in smaller batches? 
     
    Let us know of any update on this and we’ll make sure to get back to you as soon as possible. Cheers! :grin:
  • pauli's avatar
    pauli
    Helpful | Level 5
    7 years ago

    Hi, Lusil.  I did try uploading individual photos.  No go.

    Then a few days later this problem seems to have resolved itself.  I have no idea what changed, but now I can upload photos again.  :)

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hi pauli! Thanks for keeping me updated on this.

     

    If the issue appears again or if you have any other questions, don’t hesitate to let us know, and we’ll make sure to get back to you as soon as possible. In the mean time, have a wonderful day ahead! :innocent:

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