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Thao Ta's avatar
Thao Ta
Explorer | Level 3
7 months ago

Please help: "Public links have been suspended for generating excessive traffic"

Hello. Dear Dropbox Support Team, I hope this message finds you well. I am writing to formally raise a complaint regarding the repeated suspension of my Dropbox public links due to alleged “excess...
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Thao Ta's avatar
Thao Ta
Explorer | Level 3
7 months ago

Today, I haven’t even uploaded or shared any links. I was only downloading files via links shared by my colleagues.
Yet, I still received an email saying that I had exceeded the bandwidth limit and my account was locked.
This is really frustrating.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey Thao Ta, no worries I'm here to do help as much as possible.

Can I send you an email, in order for us to have a closer look into this? 

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