Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

LB15's avatar
LB15
Explorer | Level 3
2 years ago

"Public links have been temporarily suspended for generating excessive traffic." Please help!

I outsource my work and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore do to: "Public links have been temporarily suspended for generating excessive traffic." 

 

I have purchased the top DB plan and STILL no one can access my links! Did I just waste money on this subscription plan? I have included the messages I have received below. This concerns my livelihood so any help would be very much appreciated. 

 

 

 

Error Messages
Share
Shared Links

17 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey LB15 - sorry to hear about this.

     

    It seems that your shared links were banned due to excessive traffic/bandwidth usage. 

     

    Is this the first time this happens?

     

    Let us know more and we'll take it from there. 

  • LB15's avatar
    LB15
    Explorer | Level 3
    2 years ago

    Yes I need help immediately! As I said I have purchased the highest upgrade to dropbox and it is still not working! It is the next day as well, what is going on?!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey LB15. If this is the first time you’re having this issue, then the ban will be automatically lifted within 24h. 

     

    Please keep in mind that upgrading your Dropbox account won’t resolve the banned links issue, but rather increase your bandwidth in the future (depending on the plan you’ve chosen).

  • LB15's avatar
    LB15
    Explorer | Level 3
    2 years ago

    I can't afford a standard plan which seems the only option for increasing bandwidth for sharing. I already mistakenly increased to a more expensive plan that doesn't improve bandwidth. Are these bandwidth rules new? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Not really, these bandwidth limits have been there for a long time.

  • LB15's avatar
    LB15
    Explorer | Level 3
    2 years ago

    It has been approx 24 hours and my links have not been restored. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey LB15, have you tried the link shown in your screenshot, about removing the suspension? 

     

    I'm guessing that'll allow you to contact our Support team, right? 

  • LB15's avatar
    LB15
    Explorer | Level 3
    2 years ago

    I have already done that and this is what I see.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the heads-up LB15!

     

    Can I send you an email, in order for us to have a closer look into this?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!