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Forum Discussion

LB15's avatar
LB15
Explorer | Level 3
2 years ago

"Public links have been temporarily suspended for generating excessive traffic." Please help!

I outsource my work and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore do to: "Public links have been temporarily suspend...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey LB15. If this is the first time you’re having this issue, then the ban will be automatically lifted within 24h. 

 

Please keep in mind that upgrading your Dropbox account won’t resolve the banned links issue, but rather increase your bandwidth in the future (depending on the plan you’ve chosen).

LB15's avatar
LB15
Explorer | Level 3
2 years ago

I can't afford a standard plan which seems the only option for increasing bandwidth for sharing. I already mistakenly increased to a more expensive plan that doesn't improve bandwidth. Are these bandwidth rules new? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Not really, these bandwidth limits have been there for a long time.

    • LB15's avatar
      LB15
      Explorer | Level 3
      2 years ago

      It has been approx 24 hours and my links have not been restored. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey LB15, have you tried the link shown in your screenshot, about removing the suspension? 

         

        I'm guessing that'll allow you to contact our Support team, right? 

    • Rouben Freeman's avatar
      Rouben Freeman
      Explorer | Level 4
      2 years ago

      I have just had this come up for the very first time. I share important files regularly and don't want to get blocked just when I need it most. How do we track our Public links to avoid "excessive traffic"? If I can see the numbers I might be better able to avoid this sorry situation.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Rouben Freeman. Your bandwidth limits depend on your current plan. You can see more info about this here.

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