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Forum Discussion

Sfariba's avatar
Sfariba
Explorer | Level 3
2 years ago

Preserving time-date stamps when uploading content from iPhone.

I am trying to move and save my photos currently in my iPhone to a file in my compute and storage I am using Dropbox app on my phone to upload the pictures but when opening Dropbox app on my compute...
Mobile
sync
upload
RyanFromDropbox's avatar
RyanFromDropbox
Icon for Dropbox Product Manager rankDropbox Product Manager
2 years ago

Hi, Sfariba -- I'm Ryan, and I'm on the Product team here at Dropbox. Thanks for bringing this to our attention! A couple clarifying questions:

 

1. I'm assuming you're using an Apple device (due to the .HEIC format). Is that correct?

2. Are you using Camera Uploads on your phone's Dropbox app, or are you using Camera Uploads on the Dropbox Desktop app (i.e., under Account > Preferences > Backup) by physically plugging your phone into your computer?

 

Cheers!

Sfariba's avatar
Sfariba
Explorer | Level 3
2 years ago
Thank you Ryan,
Yes. I have a Iphone. I upload files by camera uploads through Dropbox app on my phone and then try to transfer them to computer/storage by Dropbox app installed on my computer.
I hope I’ve answered your questions.
I appreciate your help

Fariba
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Sfariba!

     

    Would you be able to send me a couple of screenshots of some example files and how they look inside your Dropbox folder, website, along with how they appear when you view them on your iPhone? 

     

    That'll help me get a visual. Thanks! 

    • Sfariba's avatar
      Sfariba
      Explorer | Level 3
      2 years ago
      Hello Megan,
      How can I send you the screenshots? I can’t find a way here to send you attachments.
      Thanks
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Sfariba, you should be able to see a camera button above the reply box, to attach your screenshots.

         

        If you're on your phone, and can't see the camera button, make sure to request the desktop version of the website.

         

        Otherwise, you can always send us a shared link with your screenshots.

    • Sfariba's avatar
      Sfariba
      Explorer | Level 3
      2 years ago

      I am sorry Megan I have tried (found the photo image) but not able to attach any screen shots. Don't understand why it is not allowing me to attach pictures from my computer and don't want to be too much trouble. I am giving up. 

      Thank you for your time, you all have been very kind and helpful.

      Fariba

       

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