Forum Discussion

vwagner's avatar
vwagner
Explorer | Level 3
2 years ago

Problems syncing and getting Dropbox to recognize deleted files

I keep getting messages that my Dropbox account is over the 2 GB limit. I've removed several folders and file from Dropbox to my desktop to make room, but for some reason Dropbox hasn't recognized it...
desktop
Storage space
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thank you for the heads up vwagner!

 

When you visit your home page, do you see any content there, or is your account empty? 

 

What about any shared folders that might be occupying space in your account? 

vwagner's avatar
vwagner
Explorer | Level 3
2 years ago

I have a couple of shared folders, but nothing is showing up in the Backup page, even files and folders I haven't shared.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Shared folders take up space on your account vwagner 

     

    Have you tried removing your access from them to see if your space is freed up then?

    • vwagner's avatar
      vwagner
      Explorer | Level 3
      2 years ago

      I deleted most of my folders except shared folders. I also removed some files, but I kept some. But the system doesn't seem to acknowledge my deleted folders. That's why I'm at such a loss of what could be going on.

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