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Re: Folder online but not in explorer
I have a shared folder with read/write access for both of us. It has worked great for years to share files. Two days ago she copied 8 files to the folder for me and on my end, only 2 were downloaded with the Dropbox Windows desktop app. Online I can still see the remaining 6 files.
I have followed all the advice in https://help.dropbox.com/sync/files-not-syncing including uninstalling/installing the app. Nothing has worked and I can still see the remaining 6 files online.
Looking at the history of what she did to copy the files, it shows she:
- added 6 HEIC files to the folder
- renamed the first part of each of those 6 HEIC files
- moved 1 JPG file to the folder
- moved 1 DOCX file to the folder
- renamed the first part of the JPG file
The only 2 files that were able to be downloaded to me via the desktop app were the DOCX and the very first HEIC file she added & renamed.
Is there anything else to try on my end?
2 Replies
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- Mark
Super User II
Do any of the files have characters which Windows cannot sync such as ! ? $ @% etc.
That's it and I should have thought of it. It was a colon (:) that she used in those 6 names. It would be nice if the Desktop app had a feature where it could replace invalid Windows characters with something else when syncing. For example, when I downloaded one of the files directly from Dropbox online, the download (maybe the browser) changed the : to an underscore (_). Thanks for the help!
