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Jamires's avatar
Jamires
New member | Level 2
5 years ago
Solved

Folder online but not in explorer

Hi,   All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.   Thanks, ...
desktop
sync
windows
  • Sarg3ant's avatar
    Sarg3ant
    5 years ago

    Hi Jamires,

     

    Have you tried this?

     

    1. Click on the Dropbox icon in the bottom right corner on the windows toolbar.
    2. Click on your initials/profile pic
    3. Click "preferences"
    4. Click "Sync"
    5. Click "selective sync"

    Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.

     

    Hope this helps 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Do any of the files have characters which Windows cannot sync such as ! ? $ @% etc.

Jeff C.60's avatar
Jeff C.60
New member | Level 2
2 years ago

That's it and I should have thought of it. It was a colon (:) that she used in those 6 names. It would be nice if the Desktop app had a feature where it could replace invalid Windows characters with something else when syncing. For example, when I downloaded one of the files directly from Dropbox online, the download (maybe the browser) changed the : to an underscore (_). Thanks for the help!

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