Forum Discussion

JoelBille's avatar
JoelBille
Helpful | Level 6
10 months ago

Re: Recently updated files become online-only, while older files remain available offline.

Hannah, will do!

Still, I don't feel I've had an answer to what the expected functionality is here, how Dropbox determines what files to put to online only. 

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey again, Joel! I see a bunch of folders that have become online-only indeed; can you please clarify their original size? Just to isolate the issue a bit more.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!