Forum Discussion

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Re: Shared link won't go away

Hey AlBauer, can you clarify the app's version and OS at the moment? 

 

Also, if you access this page, are you able to find the file there? 

9 Replies

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  • AlBauer's avatar
    AlBauer
    Explorer | Level 4
    3 years ago
    Hi,

    App 332.2.2
    iOS 16.5

    No, can’t see the file on that page.

    Best,
    Al
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AlBauer, it might sound trivial, but have you tried re-starting your mobile at all?

     

    If I were you, I'd uninstall the app, re-start, then reinstall. 

  • AlBauer's avatar
    AlBauer
    Explorer | Level 4
    3 years ago

    Hi,

     

    did this, but unfortunately it did not work.

     

    btw then I click to see the link I get a message that the link is deactivated.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me as well, AlBauer!

     

    Can you upload a screenshot of that message here, too? You can do this by clicking on the small camera icon that should be located above your message box, right before you post your reply on the forum.

  • AlBauer's avatar
    AlBauer
    Explorer | Level 4
    3 years ago

    Hi,

     

    I see, I posted from my iPhone and there I cannot see some editing options.
    Here is the screenshot (posted from my MacBook)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AlBauer, just to confirm: it seems you're not able to access the mobile app at all, right?

     

    Can you visit your account online, and check if you can tap the notification bell, to see if there's anything else? If you can do this on the mobile app, that'd be even better. 

  • AlBauer's avatar
    AlBauer
    Explorer | Level 4
    3 years ago

    Hi, 

    no I can use the app, but this message come again and again and again. I can dismiss it, sometimes I get some minutes to do my stuff before it returns.
    The bell does not show any information, not on the app nor the website.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AlBauer, I hope you don't mind, I just sent you an email, in order for us to have a closer look into this. 

     

    Reply back to me there. Thanks!

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