Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

tonyr2023's avatar
tonyr2023
Helpful | Level 6
3 years ago
Solved

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
Dropbox Basic
Mobile
Share
Shared Links
  • tonyr2023's avatar
    tonyr2023
    3 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi AlBauer, just to confirm: it seems you're not able to access the mobile app at all, right?

 

Can you visit your account online, and check if you can tap the notification bell, to see if there's anything else? If you can do this on the mobile app, that'd be even better. 

AlBauer's avatar
AlBauer
Explorer | Level 4
3 years ago

Hi, 

no I can use the app, but this message come again and again and again. I can dismiss it, sometimes I get some minutes to do my stuff before it returns.
The bell does not show any information, not on the app nor the website.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AlBauer, I hope you don't mind, I just sent you an email, in order for us to have a closer look into this. 

     

    Reply back to me there. Thanks!

  • AlBauer's avatar
    AlBauer
    Explorer | Level 4
    3 years ago

    copy that

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!