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HiThere555's avatar
HiThere555
Explorer | Level 4
2 years ago

Re: Sync is getting stuck and won't complete

6 files are stuck on sync, which happens time to time. I will open Dropbox on the web and it will upload, or I might right click the file and force it, something like that. But nothing is working out.

 

I have uninstalled the app in the past, but I really don't want to go to that length as I always get really nervous.

 

There were other issues this AM with Drop Box, some folders had a cloud or a brown file. Some I didn't need, they were unimportant, others I had a dupe somewhere else in Dropbox, so I am good.

 

(And it's things like this that make me take precautions and backup on USB.)

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this, HiThere555.

     

    We do have an article in our Help Center that will give you some tips and troubleshooting steps for such issues.

     

    Can you take a look and let me know if it helps?

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