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matt_maccormack's avatar
matt_maccormack
Explorer | Level 3
29 days ago

Export screen keeps getting stuck

Suddenly I can no longer Export my DropBox files to any format: Markdown, PDF, etc.

Every time I try to export, I keep getting stuck on the screen with the little wizard that says "Waiting to start..." but my file never actually exports.

I've had this issue for about a week now, and other coworkers on my team have as well.

 

Dropbox Paper
Export
Web

5 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    29 days ago

    Hey matt_maccormack - thanks for bringing this to our attention.

    If this issue persists after clearing your browser's cache and/or on another browser/incognito window, may we reach out via email to investigate further?

    Thanks!

    • matt_maccormack's avatar
      matt_maccormack
      Explorer | Level 3
      29 days ago

      Hello Walter,

      Thanks for reaching out. I've tried clearing my browser cache, on Incognito, and in a new browser, and my docs still won't export. I had another coworker try and the same thing occurred.

      Feel free to reach out via email!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        29 days ago

        Thanks for the cooperation, Matt. I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

  • vmatsuk's avatar
    vmatsuk
    New member | Level 2
    29 days ago

    Hello, I'm having the same issue. The export is being stuck on the wizard. 
    Is this something you can help with? or should I reach out to support

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      29 days ago

      Hey vmatsuk - sorry to hear about this.

      This issue should be fixed now, so if you're still getting stuck at the same page, I'd recommend clearing your browser's cache and trying again. 

      Let us know how it goes!

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