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Forum Discussion

matt_maccormack's avatar
matt_maccormack
Explorer | Level 3
9 months ago
Solved

Export screen keeps getting stuck

Suddenly I can no longer Export my DropBox files to any format: Markdown, PDF, etc. Every time I try to export, I keep getting stuck on the screen with the little wizard that says "Waiting to start....
Dropbox Paper
Export
Web
  • ForemanDev's avatar
    ForemanDev
    3 months ago

    Update: It just worked. I don't know if Dropbox did anything to fix their Export service, but I tried again after waiting an hour and I was able to export my Paper doc.

ForemanDev's avatar
ForemanDev
New member | Level 2
3 months ago

Walter​ Jay​ I'm having the same issue. The Export feature does not work when I attempt to export a Dropbox Paper document. It just sits on "Waiting to start..." and does not ever do anything. I've tried clearing the browser cache and using multiple different browsers. Dropbox's export feature appears to be broken. I've submitted a support request, but wanted to also document the issue here.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey ForemanDev - thanks for letting us know about this.

Just to clarify, is this affecting all of your Dropbox Paper docs, some or just one? 

Note that I've also found your ticket in our system and passed your comments there as well. 

  • ForemanDev's avatar
    ForemanDev
    New member | Level 2
    3 months ago

    Thanks for the response Walter​. I only have one Dropbox Paper doc, so that's all I'm able to test. I just want to export it for safekeeping. Thanks.

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