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matt_maccormack's avatar
matt_maccormack
Explorer | Level 3
9 months ago
Solved

Export screen keeps getting stuck

Suddenly I can no longer Export my DropBox files to any format: Markdown, PDF, etc. Every time I try to export, I keep getting stuck on the screen with the little wizard that says "Waiting to start....
Dropbox Paper
Export
Web
  • ForemanDev's avatar
    ForemanDev
    3 months ago

    Update: It just worked. I don't know if Dropbox did anything to fix their Export service, but I tried again after waiting an hour and I was able to export my Paper doc.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey matt_maccormack - thanks for bringing this to our attention.

If this issue persists after clearing your browser's cache and/or on another browser/incognito window, may we reach out via email to investigate further?

Thanks!

matt_maccormack's avatar
matt_maccormack
Explorer | Level 3
9 months ago

Hello Walter,

Thanks for reaching out. I've tried clearing my browser cache, on Incognito, and in a new browser, and my docs still won't export. I had another coworker try and the same thing occurred.

Feel free to reach out via email!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the cooperation, Matt. I've just followed up via email, so please take a look at your inbox and we'll take it from there. 

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