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petrusrung22's avatar
petrusrung22
Explorer | Level 4
4 years ago
Solved

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
desktop
sync
Web
  • Walter's avatar
    Walter
    4 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

HiThere555's avatar
HiThere555
Explorer | Level 4
2 years ago

6 files are stuck on sync, which happens time to time. I will open Dropbox on the web and it will upload, or I might right click the file and force it, something like that. But nothing is working out.

 

I have uninstalled the app in the past, but I really don't want to go to that length as I always get really nervous.

 

There were other issues this AM with Drop Box, some folders had a cloud or a brown file. Some I didn't need, they were unimportant, others I had a dupe somewhere else in Dropbox, so I am good.

 

(And it's things like this that make me take precautions and backup on USB.)

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, HiThere555.

 

We do have an article in our Help Center that will give you some tips and troubleshooting steps for such issues.

 

Can you take a look and let me know if it helps?

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