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shshnk's avatar
shshnk
New member | Level 2
8 months ago
Solved

I keep getting a "Couldn't complete share" error on my computer.

Last few days while trying to share folders from the Windows desktop app I am getting the following error:

On trying to share from website getting following error:

 

 

 

I've been using Dropbox for over a decade and have never faced any issued before. I read the help center article too and none of the options apply to me. Please help.

  • For those who check this thread later for same issue - it was a false positive which stopped sharing in my account. But response by the DB team to the thread was very quick, and issue resolved immediately. 

10 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey shshnk - sorry to hear about this.

    It sounds like your sharing activity might have been paused. 

    Would it be OK with you if we reach out via email to have a further look internally?

    Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey shshnk, I’ve logged you a new ticket. Please reply to it, when you can, and we’ll check this together.

  • shshnk's avatar
    shshnk
    New member | Level 2
    8 months ago

    For those who check this thread later for same issue - it was a false positive which stopped sharing in my account. But response by the DB team to the thread was very quick, and issue resolved immediately. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Happy to hear that your issue got resolved, shshnk!

    If you need anything else, please let us know.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi shshnk​ and welcome to the Dropbox Community. I am glad to see you got your question about sharing files and folders answered by our amazing Nancy​ and Walter​.

    I’m Theresa (aka your Dropbox Community Manager 😺), and you’ll probably catch me around here quite a bit 👩‍💻 I love connecting with our awesome members and hearing how Dropbox fits into your world 💙.

    If you're up for sharing, I’d love to know how you use Dropbox 💡. Whether it’s organizing projects, saving memories, or something completely unique. You might just spark some helpful tips for others or even inspire fresh ideas for our team 🤗.

    Looking forward to hearing from you,

    T 😺 (Dropbox Community Manager)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey Dillon_4 - sorry to hear about this. Can I send you an email to have a further look internally perhaps? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    No biggie Dillon_4 - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

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