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jgutwein
7 years agoNew member | Level 2
Really Slow Upload...only Dropbox
Hey All,
I'm moving over to Dropbox from GoogleDrive. I have Gigabit Fios (recent upload speed test 686.4mbps), but Dropbox is maxing out around 2,000kbps. I have 'don't limit upload' enabled. Any suggestions?
- Hey there jgutwein,Syncing your files can take time if you have many/large files. Although your files may have been placed into the Dropbox folder, it doesn't mean the syncing has completed.When Dropbox syncs the files it starts with all of the folders, then uploads files from smallest to largest. For this reason, it may look like the folders are empty or incomplete if you look during the syncing process, but please be patient and don’t delete them if they haven't finished syncing.You can see the sync status by holding your mouse over the Dropbox icon that’s next to your desktop’s clock.Furthermore, please keep in mind that Dropbox can only upload and download as fast as your Internet service provider (ISP) allows. During an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload.Although you can change the bandwidth limit manually to improve syncing, please bear in mind that setting it to Don't Limit or a higher number than your connection is capable of will likely cause all other Internet activity on your network to slow significantly.I know that this may not be the ideal response you were looking for, but I do hope it helped to some extent. In any case, let me know if you’re still having trouble with this or if you have any other questions.
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- rynr7 years agoHelpful | Level 5
Hi, has anyone found a solution to this yet? 800kb upload speed here
- Rich7 years ago
Super User II
Remember to do the math before you compare the reported speeds in Dropbox to your speed tests.
While most ISPs and speed test sites display their results in bits (kilo or mega), the speeds reported by Dropbox are in bytes. Be sure to do the conversion before comparing. Your 800KB/s transfer speed is approximately 6.4Mb/s.
Also, each file that you upload is hashed and compressed, then transferred, encrypted, and stored on the Dropbox servers. That entire process is included in the aggregate KB/s speed that's displayed in the Dropbox sync status. In other words, it's not just a transfer speed and can't be directly compared to the upload and download speeds provided by your ISP.
- stayvon2 years agoExplorer | Level 4
I am having the same exact issue as all these people with the same fast internet that works well with everything else but dropbox. Is there a solution to this now that it's a few years later? Very problematic for me trying to send files.
Telling me an hour still to upload 8GBs when I have speed tests showing over 100mb/s speed.
Is this a dropbox server issue or do you throttle areas since someone seems to have had success using a vpn to get back to normal speeds?
- Walter2 years ago
Dropbox Community Moderator
Hey stayvon - sorry to hear you're having issues with this.
Could you please clarify if you're using the desktop app to upload your files or a web browser instead?
Have you tried rebooting your computer and internet router since you first noticed this by the way?
- stayvon2 years agoExplorer | Level 4
It's happened once before last month. Is continuing today on both the desktop app and browser. I've also tested in on laptop with the same issue while I have very fast speeds up an down for everything else.
I power cycled everything. Router and even the box coming into the house for FIOS. Any info would help.
- Walter2 years ago
Dropbox Community Moderator
Could you clarify your device's OS version and the version and status of the Dropbox desktop app installed there as well stayvon?
As for the browser, have you tried clearing its cache at all since you first noticed this or using another browser, preferably with no extensions or plugins running?
- stayvon2 years agoExplorer | Level 4
Clearing cache does nothing to help. I'm on both a Mac laptop M2 OS 13.6.1 and Intel Mac desktop OS 13.3.1
I had sync come back to being good for a few days and even earlier today and now I'm back to crazy long sync times saying 3-5 hours for something that would normally be minutes and my speed tests both from router and each device are fast.
- Hannah2 years ago
Dropbox Community Moderator
Hey jgutwein, I completely understand how frustrating this can be.
Is it possible to test this with a different internet connection, to see if you get a different behavior?
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