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jgutwein's avatar
jgutwein
New member | Level 2
7 years ago
Solved

Really Slow Upload...only Dropbox

Hey All,

I'm moving over to Dropbox from GoogleDrive. I have Gigabit Fios (recent upload speed test 686.4mbps), but Dropbox is maxing out around 2,000kbps. I have 'don't limit upload' enabled. Any suggestions?

  • Hey there jgutwein,
     
    Syncing your files can take time if you have many/large files. Although your files may have been placed into the Dropbox folder, it doesn't mean the syncing has completed.
     
    When Dropbox syncs the files it starts with all of the folders, then uploads files from smallest to largest. For this reason, it may look like the folders are empty or incomplete if you look during the syncing process, but please be patient and don’t delete them if they haven't finished syncing.
     
    You can see the sync status by holding your mouse over the Dropbox icon that’s next to your desktop’s clock.
     
    Furthermore, please keep in mind that Dropbox can only upload and download as fast as your Internet service provider (ISP) allows. During an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload.
     
    Although you can change the bandwidth limit manually to improve syncing, please bear in mind that setting it to Don't Limit or a higher number than your connection is capable of will likely cause all other Internet activity on your network to slow significantly.
     
    I know that this may not be the ideal response you were looking for, but I do hope it helped to some extent. In any case, let me know if you’re still having trouble with this or if you have any other questions. 

28 Replies

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  • rynr's avatar
    rynr
    Helpful | Level 5
    7 years ago

    Hi, has anyone found a solution to this yet? 800kb upload speed here

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    Remember to do the math before you compare the reported speeds in Dropbox to your speed tests.

    While most ISPs and speed test sites display their results in bits (kilo or mega), the speeds reported by Dropbox are in bytes. Be sure to do the conversion before comparing. Your 800KB/s transfer speed is approximately 6.4Mb/s.

    Also, each file that you upload is hashed and compressed, then transferred, encrypted, and stored on the Dropbox servers. That entire process is included in the aggregate KB/s speed that's displayed in the Dropbox sync status. In other words, it's not just a transfer speed and can't be directly compared to the upload and download speeds provided by your ISP.

  • stayvon's avatar
    stayvon
    Explorer | Level 4
    2 years ago

    I am having the same exact issue as all these people with the same fast internet that works well with everything else but dropbox.  Is there a solution to this now that it's a few years later?  Very problematic for me trying to send files.  

     

    Telling me an hour still to upload 8GBs when I have speed tests showing over 100mb/s speed.

     

    Is this a dropbox server issue or do you throttle areas since someone seems to have had success using a vpn to get back to normal speeds?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey stayvon - sorry to hear you're having issues with this.

     

    Could you please clarify if you're using the desktop app to upload your files or a web browser instead?

     

    Have you tried rebooting your computer and internet router since you first noticed this by the way? 

  • stayvon's avatar
    stayvon
    Explorer | Level 4
    2 years ago

    It's happened once before last month.  Is continuing today on both the desktop app and browser.  I've also tested in on laptop with the same issue while I have very fast speeds up an down for everything else.

     

    I power cycled everything.  Router and even the box coming into the house for FIOS.  Any info would help. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you clarify your device's OS version and the version and status of the Dropbox desktop app installed there as well  stayvon?

     

    As for the browser, have you tried clearing its cache at all since you first noticed this or using another browser, preferably with no extensions or plugins running? 

  • stayvon's avatar
    stayvon
    Explorer | Level 4
    2 years ago

    Clearing cache does nothing to help.  I'm on both a Mac laptop M2 OS 13.6.1 and Intel Mac desktop OS 13.3.1

     

    I had sync come back to being good for a few days and even earlier today and now I'm back to crazy long sync times saying 3-5 hours for something that would normally be minutes and my speed tests both from router and each device are fast.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jgutwein, I completely understand how frustrating this can be.

     

    Is it possible to test this with a different internet connection, to see if you get a different behavior?

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