Forum Discussion

FOORT16's avatar
FOORT16
Explorer | Level 3
2 years ago

Recently scanned files show duplicates

This problem started 3 months ago, whenever we scan something, it started to show a duplicate of each document before filing where they belong, however, once we move it to a respective folder both th...
sync
FOORT16's avatar
FOORT16
Explorer | Level 3
2 years ago

Hello,

We use a sharp printer. We already called the company that manages the software, and they said that problem is not on their end because all scanned documents look normal in the desktop that is connected to that specific printer/scanner. 

 

Thank you!

 

 

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Are those duplicate entries showing as separate events in your events page or are they listed under the same event FOORT16?

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