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FranMel's avatar
FranMel
Explorer | Level 3
3 years ago

recipient being asked for password when sharing a file

When I shared a file the recipient is being asked for an apple password ??? why is this? 
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi FranMel, thanks for bringing this to our attention.

 

How did you share the file to the user? 

 

Was it via  shared link, or a direct share to the file?

 

This will help me to assist further!

  • FranMel's avatar
    FranMel
    Explorer | Level 3
    3 years ago

    I do upload file and then once its loaded I hit the little share button all the way to the right and add the recipients

    Never happened to me before and I have been doing this for years??? I'm stumped- Not sure if the issue is at me sending it or him opening it 

    Thanks

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If you add the recipients, then it means you're sharing a file or folder directly to a user's Dropbox account, so they would need to sign in to view the file or folder.

       

      If you'd rather not have them do this, you can share a link to the file or folder, so it can be viewed on the site.

      • FranMel's avatar
        FranMel
        Explorer | Level 3
        3 years ago

        Thanks- They are signed in to dropbox.  When they try to read the file it says apple password required?? This is the first time it has ever done this in years to the same recipient- Is it me or them? I am uploading the file and sending it to their dropbox??? Why would it ask for a password? I am now unable to send them anything- it keeps asking to enter an apple password?

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